Contact US! Trainer's Manual: Call Center English Skills, B2 High Intermediate - C1 Advanced - Jane Lockwood, Hayley McCarthy

Name: Contact US! Trainer's Manual: Call Center English Skills, B2 High Intermediate - C1 Advanced - Jane Lockwood, Hayley McCarthy
ISBN: 9780521178587

de Jane Lockwood, Hayley McCarthy

ISBN: 9780521178587
Editura: Cambridge University Press
An apariție: 2010
Pagini: 64
Format: Broșată

Descriere

CONTACT US develops high-end professional English language communication skills for the BPO industry. This manual contains a comprehensive introduction to the course, outlining the teaching approach and describing the unit structure in detail. It includes model answers to the activities and keys to exercises as well as photocopiable materials.