Contact Us! Coursebook with Audio CD: Call Center English Skills, B2 High Intermediate - C1 Advanced - Jane Lockwood, Hayley McCarthy

Name: Contact Us! Coursebook with Audio CD: Call Center English Skills, B2 High Intermediate - C1 Advanced - Jane Lockwood, Hayley McCarthy
ISBN: 9780521124737

de Jane Lockwood, Hayley McCarthy

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ISBN: 9780521124737
Editura: Cambridge University Press
An apariție: 2009
Pagini: 136
Format: Broșată

Descriere

CONTACT US develops high-end professional English language communication skills for the BPO industry. The Coursebook contains 10 units with a total of 100 hours of motivating and highly relevant training material. The units are based on real calls taken from a cross-section of industries. The units need not be completed in sequence nor in full; the course is designed to allow trainers and students to use materials flexibly from the book according to their needs.