Key Account Management: The Definitive Guide 3rd edition
Titlu original: Key account management
- ISBN
- 9780470974155
- Editura
- Editura John Wiley and Sons Ltd
- An apariție
- 2011
- Pagini
- 476
- Limba
- Engleză
- Format
- Broșată
Descriere
This helpful text clearly sets out the very best, state-of-the-art strategies in key account management. The authors provide the tools and processes for successful KAM, from developing a customer categorization system that really works, to analyzing the needs of key accounts.
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